Return & Refund Policy

At Epura Home, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below.

Returns

You may return eligible items within 30 days of receiving your order for a refund or exchange, subject to the following conditions:

• Items must be unused, in their original condition, and in their original packaging.
• Proof of purchase, such as your order confirmation or receipt, is required.
• Personalized items and final sale items are not eligible for return unless they are defective or damaged during shipping.

Return Process

To return an item, please follow these steps:

1. Contact our Customer Service team at info@epurahome.com to request a Return Authorization (RA) number and return instructions.
2. Carefully pack the item in its original packaging and clearly write the Return Authorization (RA) number on the outside of the package.
3. Ship the package to the address provided by our Customer Service team using a trackable shipping service to ensure safe delivery.

Refunds

Once we receive and inspect your returned item, we will notify you by email that your return has been received.

If your return is approved, your refund will be processed within five (5) business days and issued to your original method of payment.

Exchanges

If you would like to exchange an item, please follow the return process above and then place a new order for the desired item through our website.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us as soon as possible at info@epurahome.com.

We will work quickly to resolve the issue by providing either a replacement item or a full refund, as appropriate.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: info@epurahome.com